Wonder Dogs Training Policies

These policies are in place to ensure that your dog's training proceeds in the most timely and effective way possible.  Behavior change takes time and consistency, and we want you to succeed!

 

Group Class Attendance & Cancellation Policies 

Our curriculum is designed specifically to help your dog learn new skills quickly, so attendance to all classes is paramount.

  • If your dog is sick they should not be brought to class. Humans may attend in person without their dog or via zoom with their dog from home. Continuing to practice at home is critical to your success!

  • We offer group makeup sessions and drop-ins for all students for a nominal fee.

  • Use your Wonder Student Resources Page!

We understand that circumstances may change suddenly or unexpectedly. If you must withdraw from a class within the first three weeks, 50% of remaining classes can be refunded or used for a one-time transfer to a different class.

  • If withdrawal is due to unexpected human or dog injury, 100% of remaining classes can be refunded or used for a one-time transfer to a different class with presentation of doctor/vet note.

  • Wonder Dogs does not offer credits on client accounts for future classes not currently scheduled. If you are unable to commit to a different class, we are happy to provide a partial refund.

  • No refunds or transfers after the first three weeks of class.

 

Private Training Attendance & Cancellation Policies

Because we are dedicated to giving professional, personalized attention and care to all our clients, we require a 72 hour notice to reschedule or cancel all personalized services: private training, therapy coaching, behavior consultations and tutoring.

  • Should you need to reschedule or cancel your lesson, please contact us a minimum of 72 hours prior to lesson time or a $50.00 cancellation fee will be applied. 

  • Same-day cancellations or no-show appointments will be forfeit and billed in full for liquidated damages.

  • Tutoring and coaching packages:

    • All sessions in package must be used in 30 days or are forfeit. One session may be rescheduled once with 72-hours notice, but commitment to the schedule will ensure the fastest behavior change and the best training outcome. Additional reschedules or cancellations will result in forfeit sessions.

 

Payment Information

  • Payment must be made at time of registration. We accept debit/credit and PayPal for online registrations.

  • To pay by check, please register in person at one of our training facilities.

 

Dog Behavior 

Group classes may not be suitable for all dogs. Our classes are designed for dogs and puppies that are friendly to other dogs and people.

  • Owners of dogs who have shown very intense reactions toward people or other dogs are encouraged to contact us about our behavior modification and therapy services for issues such as overexcitement, fear, anxiety, reactivity and aggression.

  • Start with a behavior consultation to address the underlying emotional issue and develop protocols for moving forward. You’ll also get a referral to services more appropriate for your dogs needs, such as S.T.A.R. class, tutoring or private coaching.

  • If you have questions or concerns about whether your dog is suitable for class, please email us. We are happy to help!


Child Participation Policies

We love training children to train dogs! For everyone’s safety and enjoyment of group classes:

  • Children who are willing to participate in the training are welcome to attend class. 

  • When not training the dog, children must be able to sit quietly and observe.

  • Children must ask an adult before approaching or touching any dog.

  • Children under nine years of age must have adult supervision in addition to the primary adult who is training the dog. 

  • All children under 18 must be accompanied by a parent or guardian for liability purposes.